COMPANY OVERVIEW
The European national two-wheel vehicle distributor who provides multi-international brands of mobility solutions. The company have been expanding business over Europe (Netherlands, Portugal, Belgium, Switzerland, France, and Germany).
KEY REQUIREMENTS
Experience as an after-sales services technician/engineer or technical advisor
Passion for 2-Wheel business
Flexible and willing to travel 60-70% of work
Fluency in German and English is a must
JOB RESPONSIBILITIES
Play a crucial role in technical services and advice for customers (dealers) in Germany, resolve technical issues, and ensure customer satisfaction
Provide technical expertise and knowledge to support technical and warranty enquiries by onsite visit, phone, or mail
Ensure clients have up-to-date product information, technical specifications, and techniques
Conduct and provide technical and warranty training for customers
Monitor clients’ warranty and guarantee claims
Involve in internal and external audit by monitoring and preparing data and documents
JOB REQUIREMENTS
At least 2 years of experience in the technical expertise of two-wheel products including scooters, bicycles, or motorcycles
Experience in customer or technical services
Strong communication skills
Hands-on mentality with can-do attitude
Flexible and willing to travel 80% of work
Driving license class B
Eligible to work in Germany
BENEFITS
Hybrid work and flexible working hours
30 days of annual leave
Travelling expenses can be reimbursed
Company car
Fuel card
Laptop and mobile phone are provided