Company Overview
The Japanese leading automotive parts manufacturing company is looking for customer service (m/f/d) to deliver high-quality products and exceptional customer service. Their dedication to innovation and excellence has made them a trusted partner in the automotive industry.
Key Responsibilities:
Serve as the primary point of contact for German-speaking customers.
Respond to customer inquiries via phone, email, and other communication channels.
Provide accurate information about the products and services.
Resolve customer issues and complaints in a timely and professional manner.
Maintain and update customer records in the database.
Collaborate with internal teams to ensure customer needs are met.
Identify opportunities to improve customer satisfaction and loyalty.
Prepare and present regular reports on customer service activities.
Qualifications:
Native-level proficiency in German.
Business-level proficiency in English.
Minimum of 7 years of experience in customer service.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Knowledge of the automotive industry is a plus.
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