COMPANY OVERVIEW
Join a leading global entity specializing in unparalleled wireless technology solutions, dedicated to delivering reliable and secure Wi-Fi connectivity across medical, industrial, and commercial sectors. With over four decades of connectivity expertise, exclusive access to cutting-edge technologies, and strategic partnerships, we are at the forefront of enabling seamless wireless experiences.
JOB RESPONSIBILITIES
- Serve as the primary technical point of contact for customers during their evaluation and design phases.
- Lead the process for securing design wins with key accounts.
- Provide prompt and comprehensive responses to customer inquiries, while proactively seeking critical information.
- Generate and manage "Request for Quotations" (RFQs) for custom engineering or regulatory certification support.
- Keep detailed records of customer communications, project statuses, and issues using CRM tools.
- Prepare and present important customer project updates internally.
- Facilitate the transition of customers from evaluation to production, managing all technical interactions.
- Oversee post-sales technical issues and support.
- Enhance customer support materials, including application notes and user guides.
- Collaborate with engineering teams to troubleshoot wireless hardware/software/regulatory issues.
- Engage in continuous learning through webinars, technical papers, and deep-dive sessions.
- Bachelor's degree in Electrical/Computer Engineering or Computer Science.
- Minimum 3 years of experience in a similar role.
- Proficiency in Linux O/S and embedded drivers, preferably wireless.
- Ability to write, modify, and debug "C" code.
- Familiarity with hardware schematics and CAD layout tools.
- Experience with wireless test network methodology and troubleshooting.
- Language proficiency in Japanese and English (business fluent)
PREFERRED QUALIFICATIONS / SKILLS
- Advanced degrees in Electrical/Computer Engineering (Master's, PhD)
- 2+ years direct customer support.
BENEFITS AND OTHERS
- 30 days of holiday per year
- Flex working
- Full Remote work
- Company car, mobile phone, laptop
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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